WINNERS 2020 OVERALL WINNER CUSTOMER CENTRICITY (CC) Best Customer Experience Strategy Contact Centre Best Customer Measurement Programme Employee Engagement and Happiness Digital Strategy or Transformation Customer Relationship Management BUSINESS EXCELLENCE Strategy, Change and Transformation Marketing, Social Media and Brand Wellbeing and Health Innovation and Technology SUSTAINABILITY & CSR Sustainability Corporate Social Responsibility GOVERNMENT Government Services SME SME & Youth PEOPLE Customer Experience Team Inspirational Male Leader Naqibullah Hamdard Inspirational Female Leader Jani Viswanath